About Us

Community Support Connections – Meals on Wheels and More is a local charitable organization that provides a range of supports and services that enable seniors and adults with disabilities to live at home with independence and dignity.

Our dedicated and trained staff, home helpers and especially volunteers are the foundation of our efforts. From personal visits and security calls to home maintenance and snow removal, CSC provides a variety of services to lessen feelings of loneliness, isolation, and dependence and strengthen confidence and independence.

Our Mission: Enabling people to live at home with independence and dignity.

Our Vision: A community where everyone feels at home – valued, connected and empowered.

Our Values: are reflected in our name: Community Support Connections.

We are Community based – We build strong and lasting relationships with our clients and their caregivers, volunteers, donors, and community partners to foster an environment where people feel they belong and can make a difference. We celebrate individuality and diversity.

We Support: We respect and support our clients’ choices and decisions. We listen. We respond with empathy, caring and compassion, ensuring our neighbours have the support they need to live with independence and dignity.

We Connect: people, ideas and opportunities. We work collaboratively with our partners to ensure equity, accessibility and seamless service delivery by leveraging local strengths, expertise, goodwill and generosity. We ensure our clients and their caregivers are connected to the supports and services they need.

Our Strategy:  Enabling people to live at home with independence and dignity is more than just words to CSC – it influences everything we say and do. We are delighted to share our 2016-2019 Strategic Plan – appropriately entitled Passion and Purpose. It is the culmination of months of research; monitoring trends in healthcare and social services; consultation with more than 1,000 clients, 500 volunteers, staff, donors, and community partners; and reflecting on what we’ve heard. It is our hope that it balances local perspectives and heartfelt beliefs with emerging trends in healthcare, social services, philanthropy and volunteerism to enable us to best respond to our current clients, caregivers, volunteers and community, while providing the tools to reach out and engage those whom we’ve not yet reached. This plan leverages our commitment to working collaboratively and doing the right thing to achieve exceptional outcomes. It identifies three key strategic priorities that will build our capacity for future:

1. Engaging and responding to current and potential clients and their caregivers, volunteers, donors, staff and community partners.
2. Delivering exceptional experiences through relentless pursuit of responsive and pro-active client/caregiver centred care.
3. Building and sustaining capacity to meet current, emerging and future needs.

We look forward to working with our partners to achieve our vision of a community where everyone feels at home – valued, connected and empowered.


Governance

CSC is governed by a volunteer Board of Directors, comprised of 9-15 Directors (see top right hand corner for current list) who, together, represent a diverse range of senior leadership and community experience. There are three standing committees of the Board:  Governance (includes Nominations), Finance and Audit, and Quality. The Board meets on the fourth Thursday of most months and can be reached directly by emailing board@cscmow.org.


Funders & Partners

We are very grateful for the ongoing support of our funders:

Waterloo Wellington LHIN
United Way of Kitchener-Waterloo
City of Cambridge
City of Kitchener
City of Waterloo
Ontario Trillium Foundation
The Kitchener and Waterloo Community Foundation

Our partners span a wide range of service sectors including hospitals, Community Care Access Centre, long term care facilities, fellow ‘community support service’ providers, funders, volunteer centres, social planning councils, neighbourhood associations, municipal, provincial and federal governments, to name a few.

We rely heavily on the generosity of our community to augment this funding. Our donors  help offset additional program and subsidy costs and fund new and innovative services.

We also need to fundraise to ensure that we are able to provide the services that our clients need at prices they are able to afford. Read our 2015-16 Annual Report, Strategic Plan 2016-2019 and Lessons From the Field for more information.


 History

Community Support Connections – Meals on Wheels and More is the result of a merger of four small agencies, each with a long history of service to the community:

Kitchener-Waterloo Friendship Group for Seniors
Meals on Wheels and Community Home Support (Cambridge)
Meals on Wheels of Kitchener-Waterloo
RAISE Home Support Service for the Elderly

Each of these agencies was dedicated to helping to improve the quality of life for their clients in Waterloo Region . The four organizations officially amalgamated on May 2nd, 2008 to become Community Support Connections – Meals on Wheels and More.

On April 1st, 2013, the PATER program was transferred to CSC from the Victorian Order of Nurses, expanding the agency’s transportation services to the Cambridge community.

Today, CSC functions as a centralized source for community home support services in Waterloo Region. We continue to work towards supporting each and every one of our clients and volunteers, and fostering a community where everyone feels at home – valued, connected and empowered.

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