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FEES

Fees for Community Support Connections Services

Thanks to our funders and the generosity of our local community, many of our programs and services are free of charge. For some, there is a modest fee for service. Clients are billed at the end of each month. Multiple payment options are available.

Effective July 1st 2019, we have seven different fee levels based on client income.

Income verification is not a requirement to receive Community Support Connections’ services; however, if you choose to not share your income information, you will be charged the standard fee.

If your income makes you eligible for a different fee for any of our services, you will need to provide your most recent tax assessment for staff to review during your initial home visit to be charged the appropriate fee. Once your income has been verified, your approval covers all programs for at least one year before a renewal is required.

If you have any questions or concerns, please don’t hesitate to call us. Our staff will be happy to answer your questions or direct your call. 

Fees based on Annual Income (from line 150 of your 2019 income tax return)
Income RangeMeals on WheelsTransportation and ShoppingCommunity DiningHousecleaning
SingleCoupleFee per meal (Hot or frozen)Fee per meal (entree plus soup or dessert; hot or frozenFee per meal (entree only; hot or frozen)Fee per ride2 way ride minimumAssisted ShopFee to CancelDining feeDining + RideStaff Homemaker*
less than $15,000less than $19,800$4.20$4.00$3.50$0.33/km$6.60$7.50$3.00$4.50$7.50$15.00/hr
$15,001-$20,000$19,801-$26,400$5.75$5.25$4.00$0.40/km$8.00$9.00$4.00$6.00$9.00$20.00/hr
$20,001-$25,000$26,401-$33,000$8.25$6.75$5.00$0.50/km$10.00$11.00$5.00$9.50$13.50$25.00/hr
$25,001-$35,000$33,001-$46,200$10.00$7.75$5.50$0.70/km$14.00$15.00$5.00$10.50$15.50$27.00/hr
$35,001-$45,000$46,201-$52,000$11.00$9.00$6.25$0.90/km$18.00$19.00$6.00$11.00$17.00$29.00/hr
$45,001-$60,000$52,001-$69,000$13.00$10.50$7.00$1.20/km$24.00$24.00$6.00$13.00$21.00$34.00/hr
greater than $60,000greater than $69,000$15.00$12.75$9.00$1.50/km$30.00$30.00$8.00$15.00$25.00$40.00/hr
STANDARD FEE – this fee is applied if income is not provided to Community Support Connections$15.00$12.75$9.00$1.50/km$30.00$30.00$8.00$15.00$25.00$40.00/hr

 

Cancellation Fees
Meals on WheelsTransportation & ShoppingDiningDining + RideStaff Homemaker*
Before cancellation deadlineno feeno feeno feeno feeno fee
After cancellation deadline100%see above100%meal only1 hour
No show/unable to deliver service100%see above100%100%1 hour

*Community Support Connections offers two models of homemaking to best suit clients’ needs. Pricing listed here is for our staff homemaking program, for which monthly billing with multiple payment options takes place. A brokered worker program is also available for light, heavy, or crisis cleans with prices ranging from $17.50 to $20 an hour. Pricing for yard work, home maintenance and snow removal by brokered workers ranges from $18.50 to $30 an hour depending on equipment provided. Brokered workers are paid directly by the client. Community Support Connections’ staff will be happy to help you find the right fit for you during your initial home visit.

Fees for service charged by brokered workers:

Light homemaking is $17.50 per hour, heavy cleans are $18.50 an hour, and crisis cleans are $20 per hour.
Yard work, home maintenance and snow removal appointments are $18.50 per hour if the worker is using the client’s equipment, negotiated by job. If the worker is using their own equipment the cost is $25-$30 per hour, negotiated by job.

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