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Community Support Connections is a non-profit organization (charitable registration number 12962-1298-RR0001) that promotes the health of the whole person – mind and body – through our support services. Our client-centred approach ensures we offer personalized care that helps people live a healthy life in the comfort of their homes.

Love for our community is at the root of our work. We help people live independently and with dignity, and we create personal connections with them along the way. Every touchpoint with Community Support Connections conveys genuine care for our clients and it shows in the high-quality services we offer.

We’re more than just a service provider – we’re a friendly neighbour.

Mission – Enabling people to live at home with independence and dignity.

Vision – A community where everyone feels at home – valued, connected, and empowered.

Values – Our values are reflected in our name: Community Support Connections.

We are Community-based, building strong and lasting relationships with our clients, caregivers, volunteers, donors, and community partners.

We Support and respect our clients’ choices and decisions, responding with empathy and compassion.

We Connect people, ideas, and opportunities together. We work collaboratively with our partners and clients to ensure they receive the services and supports they need.

We Believe in Equity, Accessibility, and Diversity: We will ensure that services are based on clients’ and caregivers’ needs, regardless of their race, colour, ancestry, creed (religion), place of origin, ethnic origin, citizenship, sex (including pregnancy and gender identity), sexual orientation, age, marital status, family status, physical or mental ability, income, or any other factors such as diverse behaviours or lifestyle.

Accredited with Exemplary Standing

Accreditation is an ongoing process of evaluating a program or service against established standards of excellence. These standards examine all aspects of community care, from client safety and ethics to staff training and partnering with the community. At Community Support Connections, we voluntarily engage in the process of accreditation with Accreditation Canada, an independent, not-for-profit, and 100% Canadian organization with over 55 years of experience. Participating in accreditation demonstrates that we’re striving to achieve excellent quality and safety at our organization for our clients, volunteers, and employees and is one of the many tools that we use to monitor and improve quality at Community Support Connections.

In May 2021, Accreditation Canada conducted an on-site survey of our organization, and we were Accredited with Exemplary Standing! This is the highest level achievable and is an improvement from our last on-site visit. The on-site survey was an excellent learning experience and highlighted the ways in which we can make our services better. In an effort to be transparent about our quality improvement processes, we are making our Accreditation Executive Summary available. It highlights our successes and opportunities for improvement. If you have any questions about this report, please contact Will Pace.

All of our employees contributed to these outstanding results and we are very proud of everyone who works here and their commitment to quality improvement. Thank you to our amazing employees who contributed to this experience and to our Exemplary status!

Workplace Mental Health

We participate in the Canadian Mental Health association’s Your Health Space program as part of our ongoing commitment to workplace mental health.

Reader's Choice Winner

We are honoured to have been awarded the Platinum distinction in Senior Services in the Record Readers’ Choice Awards! A special thank you to all those who voted.


Link to United Way Waterloo Region Communities website
Ontario Community Support Association Website. Click to go to Website.
Link to City of Cambridge website
Link to City of Kitchener website
Link to City of Waterloo website


Logo of Home Hardware

Partner Spotlight

Watch a Hybrid RAV4 (courtesy of TMMC) transform into our newest agency fleet vehicle:

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