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Community Support Connections is a non-profit organization (charitable registration number 12962-1298-RR0001) that promotes the health of the whole person – mind and body – through our support services. Our client-centred approach ensures we offer personalized care that helps older adults and persons with different abilities live a healthy life in the comfort of their homes.

Love for our community is at the root of our work. Our services help people live independently and with dignity, and we create personal connections with them along the way. Every touchpoint with Community Support Connections conveys genuine care for our clients and our high standards for service quality.

We’re more than just a service provider – we’re a friendly neighbour.

Mission – Enabling people to live at home with independence and dignity.

Vision – A community where everyone feels at home – valued, connected, and empowered.

Values – Our values are reflected in our name: Community Support Connections.

We are Community-based, building strong and lasting relationships with our clients, caregivers, volunteers, donors, and community partners.

We Support and respect our clients’ choices and decisions, responding with empathy and compassion.

We Connect people, ideas, and opportunities together. We work collaboratively with our partners and clients to ensure they receive the services and supports they need.

Diversity, Equity, Inclusion & Belonging

We are committed to Equity, Inclusion, and Diversity for our clients, volunteers and staff. We will ensure that services, policies and procedures apply to all, regardless of their race, colour, ancestry, creed (religion), place of origin, ethnic origin, citizenship, gender identity, sexual orientation, age, marital status, family status, physical or mental ability, income, or any other factors. We acknowledge and value these differences and promote a culture that respects and appreciates the unique perspectives and contributions of each individual.

Our Commitment to DEIB:  

  • Policies in place to document CSC standards and expectations for staff (both internally and when dealing with clients) regarding DEIB. 

  • Training for all new staff and volunteers, plus annual training refreshers for current staff on accessibility, inclusion, bias, workplace bullying, harassment, embracing diversity, gender identity, anti-oppression, mental health. 

  • Gender-neutral washrooms in our office and gender-neutral terminology in procedures and policies.

  • DEI calendar on internal website to help us recognize and learn about days of cultural, historical, social and health significance. 

  • Accessibility descriptions of building/classroom sites with in-person exercise classes. 

  • Our website has a Google Translate button to translate the content into many languages and an Accessibility Tool that allows users to change the size of text, font type, contrast, and background to suit their preference.

  • Advertising of our services and awareness presentations to a diverse audience.

  • Our staff will recommend available free services as well as/instead of our own fee for service options.  We offer a sliding scale for service payments based on income.

Service Excellence and Quality Standards

Our definition of quality is to consistently meet or exceed the needs of our clients, their families, staff, volunteers and community partners in a safe, timely and effective way that minimizes client costs. Some of the ways we do this include: 


  • Accredited with exemplary standing with Accreditation Canada 

  • Create and annually revise our policies, procedures and Standard Operating Procedures 

  • Monitor, investigate and report monthly statistics on client safety, satisfaction and complaints and staff and volunteer health and safety to staff and leadership. 

  • New clients are provided with our Client Bill of Rights and information on how to register a complaint or concern regarding our services. 

  • Quarterly and annual reporting of service statistics to Ontario Health 

  • Annual volunteer and staff satisfaction surveys. 

  • All-staff and department specific training and continuous learning on customer service standards, client care and safety, infection prevention and control, food safety…. 

  • Committees such as the Client and Family Advisory Council, Staff Quality and Safety Committee and the board Quality, Governance and Finance Committees, who review, comment and take action,(as needed) on the policies, training and reported data listed above.

Workplace Mental Health

We participate in the Canadian Mental Health association’s Your Health Space program as part of our ongoing commitment to workplace mental health.

Reader's Choice Winner

We are honoured to have been awarded the Platinum distinction in Senior Services in the Record Readers’ Choice Awards! A special thank you to all those who voted.


Link to United Way Waterloo Region Communities website
Ontario Community Support Association Website. Click to go to Website.
Link to City of Cambridge website
Link to City of Kitchener website
Link to City of Waterloo website


Logo of Home Hardware

Partner Spotlight

Watch a Hybrid RAV4 (courtesy of TMMC) transform into our newest agency fleet vehicle:

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